FAQ

Frequently Asked Questions

Does Luxury Living Group offer after-sales support for its products?
Luxury Living Group provides after-sales support for products purchased in LLG stores and from its authorized dealers. Through our product care and repair services, we aim to extend the life of the product so you can enjoy it for as long as possible.

What is your standard product guarantee?
Luxury Living Group guarantees that its products are free of manufacturing and material defects, based on normal home use, for a period of 2 (two) years from the date of the original invoice and 3 (years) for outdoor products. You can use this link to download our standard guarantee terms and conditions.

How should I care for my product?
Please contact our Customer care department in order to get reply.
My product probably has a flaw. How can I make a complaint?
If a product is damaged or does not fulfil its specified requirements, please report it to us here. Your claim will be reviewed within within shortest possible time of receipt and Customer Services will get back to you as quickly as possible.

How do i get a copy of the technical data sheets of your products?
You can download them directly from our website. Just click on the Download Technical sheet button available on each website product page.

How do I quickly get the pricing for your products?
Please refer to one of our authorized dealer partners. Alternatively you can call us in Italy under +39 0543 791911 or write us an e-mail to info@oldwp.luxurylivinggroup.com

Do you offer special services and/or terms for designer and interior decorators?
Yes, please refer to one of our stores and/or authorized dealer partners. Alternatively, please contact us directly under info@oldwp.luxurylivinggroup.com

Do you make sample sales?
We have sample sales every now and then in Italy and abroad, please subscribe to our newsletter to receive updates about our events and products.

How can i get in contact with you?
You can call us in Italy under +39 0543 791911, you can also send us an e-mail to info@oldwp.luxurylivinggroup.com or you can click on the “Contact” menu on our website and send us a contact request.

How do you process my personal data?
We process your personal data to allow you to register and access to the reserved areas of our Website and use the related services. With your consent we will also process your personal data to keep you informed about our marketing initiatives. For any further details, please have a look at our privacy policy here.